Privacy Policy

Introduction

Servers99 is a leading provider of dedicated server and colocation solutions that prioritizes the confidentiality and responsible use of personal data. We collect and utilize your personal information, such as contact details, billing information, technical data, usage patterns, and reseller information, solely for internal purposes, including quality assurance, payment processing, and research to enhance our services and marketing strategies. Rest assured, we do not engage in selling data or spamming users, customers, or visitors. We also maintain a record of all communications with customers for reference and service improvement purposes, and employ computer tracking only to detect illegal or fraudulent activities.

Identity Verification (KYC) and Payment Processing Policy

To ensure the highest level of security, prevent fraudulent transactions, and comply with legal regulations, Servers99 collects essential personal and billing information for Identity Verification (Know Your Customer or "KYC"). This sensitive data is strictly safeguarded, used solely for verification purposes, and is never sold or shared with unauthorized third parties.

Please be aware that failure to successfully complete the KYC process, or the submission of fraudulent, altered, or unverifiable information, will result in account suspension or termination. In such security-related events, our refund policy strictly depends on the payment method used:

• Credit/Debit Card Payments (Visa/MasterCard/Amex): Payments made via Visa or MasterCard or Amex are eligible for a full refund to the original payment method.
• Cryptocurrency & Other Payment Methods: Payments made using Cryptocurrency (Bitcoin, etc.) or any other non-card methods are strictly NON-REFUNDABLE. To prevent financial fraud, absolutely NO refund, NO credit-back, and NO payment reversal will be issued under any circumstances.

For complete details regarding our KYC rules and grace periods for correcting accidental errors, please refer to our full Terms of Service.

I. Defining Spam

Spam, for the purpose of this policy, refers to any unsolicited or unexpected communication sent via email or other electronic means using telecommunication networks. Mass distribution of such messages is strictly prohibited.

II. Customer Responsibilities

Customers agree to:
- Refrain from sending spam to recipients who have not consented to receive such communications.
- Avoid offering services that facilitate spamming by third parties.
- Employ technical measures to prevent spam dissemination by third parties.
- Adhere to opt-in principles for electronic communications and provide means for recipients to opt-out effectively.
- Refrain from collecting, storing, publishing, or sharing data (e.g., email addresses) used for spamming purposes.

III. Implementation of Spam Policy

Spamming constitutes a serious violation of our policies. Failure to comply with anti-spam obligations may result in service limitations or termination.

IV. Handling Third-Party Complaints

Upon receiving complaints regarding spamming or policy violations, Servers99 may request relevant information from the customer to investigate and may take action, including service suspension or termination.

V. Reporting Spam

If you receive spam from a Servers99 customer, please notify us immediately via email or our support help desk and provide the full content of the spam message for prompt action.

Disclaimers for Servers99

Servers99 operates in good faith and provides dedicated server and colocation services from our secure facilities. However, we do not warrant the completeness, reliability, or accuracy of information on our website. Users are advised to use our services at their own risk, and we are not liable for any losses or damages incurred.
Please note that external sites may have different policies beyond our control. Users should review their privacy policies and terms before engaging with such sites.
We strictly prohibit illegal content on our servers and reserve the right to suspend accounts found in violation without prior notice.
By using our services, you consent to our disclaimer and agree to its terms. For further inquiries or information, contact us at https://www.Servers99.com/.